What it is
A virtual assistant takes over the routine work that fills an owner's week: uploading listings, processing orders, chasing suppliers, updating spreadsheets and keeping the inbox under control. The assistant works your agreed hours on a monthly plan, learns your process, and writes it down along the way.
Because we also build software, we notice when a task should stop being manual. Work that follows the same steps every day can often become an automation, with the assistant handling the exceptions.
What is included
- Listings. New listings created and existing ones updated on Amazon, Walmart, eBay and Shopify, following your templates and each marketplace's rules.
- Orders and returns. Order checks, address problems, cancellations, return approvals and refunds within your limits.
- Inbox and calendar. Email triage, replies from agreed templates, meeting scheduling and reminders.
- Suppliers and logistics. Purchase order follow-up, production and shipping updates, and coordination with your 3PL or forwarder.
- Data and reporting. Sales, stock and ad data pulled into your spreadsheets or dashboards on a schedule.
- Research. Product, competitor, supplier and price research delivered as a clean list.
- Process documents. Every recurring task written up as a step-by-step guide your team can use.
Best for
- Owners doing admin late at night after a full day of selling
- Marketplace sellers managing listings, orders and returns on several platforms
- Small teams that need reliable daily help without a full-time hire
- Businesses whose processes live in one person's head
Where we start
With a one-month trial scope. We agree the tasks, the hours, the tools and how you want updates. You review the work at the end of the month before extending, and the process documents are yours from the first day.
Security and access
You grant the least access the agreed tasks need, through your own accounts and user permissions. Passwords are never passed around by chat or email, and access is removed the day an engagement ends.
Assistant or support team
An assistant works behind the scenes on operations and admin. If the main need is answering customers, our eCommerce Customer Support service is set up for that, with helpdesk coverage and response targets.
A typical week
Each day starts with orders, returns and the inbox, so nothing waits long for a reply. Listings, supplier follow-up and data work fill the rest of the day, in the order you set on your task board. The day ends with a short note: what was done, what is waiting on you, and anything unusual. On Fridays you get a weekly summary with the hours used and the plan for the next week.