How we work
Nine steps, three phases, one weekly rhythm
How an engagement runs, with what you receive at each step. The same process applies to monthly management and to a fixed-scope build.
Phase 1
Plan
We learn the business, measure where it stands and agree the scope and the price before any work starts.
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01
Discovery call
Your goals, constraints, current store or systems and what success means. Free, with no obligation.
Call notes Goals and KPIs Draft scope -
02
Audit and analysis
We go through the account, the store, the workflows and the market to find where the money is lost.
Audit report KPI baseline Risk register -
03
Strategy and roadmap
The engagement on one page: approach, milestones, owners and a fixed quote.
Strategy document Milestones Fixed-price proposal
Phase 2
Build
Short iterations with a plan on Monday and a demo or report on Friday.
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04
Design and setup
Prototypes for software; listing and campaign structure for marketplaces, reviewed with you first.
Prototypes Campaign structure Account setup -
05
Build and implement
Working software and live campaigns every week, not status reports.
Weekly demos Code review on every merge Listing builds -
06
QA and compliance
Functional, security and performance tests, and a marketplace policy check before anything goes live.
Test reports Policy checklist Performance checks -
07
Launch
Staged roll-outs with backups and monitoring for software; a coordinated plan for stores and campaigns.
Go-live Rollback plan Monitoring
Phase 3
Run
Your team takes over, or we keep running it. Either way the reporting continues.
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08
Training and handover
Recorded walkthroughs and plain documentation. Accounts, code and data are yours.
Training Documentation Walkthroughs -
09
Optimise and scale
Weekly KPI reports, continuous optimisation and a plan for what comes next.
Weekly reports Support plan Quarterly review
Let’s talk
Step one is free: a discovery call where we map your goals to a concrete plan.